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Advocacy

Is local advocacy the gateway drug to political engagement?

August 30, 2012 by Ted Fickes Leave a Comment

Local advocacy campaigns are nothing new. Once upon a time, local organizing and advocacy lay at the heart of social change movements (well, still does though it’s gone a bit underground). Folks in a city, town, or county would be outraged, get together to do something about it, talk to their neighbors, lobby city councils (the members of which were – and often still are – friends and neighbors). Eventually, if needed, they pushed their cause to the state or national level.

For many of you, this may sound like the world circa 1975. “I’m Just a Bill” from Schoolhouse Rock tells the story of local citizens working together to pass a law saying that school buses must stop at train tracks.

Okay, you have to watch it…

Here’s another story. The environmental movement got its start, in part, as the result of community-based campaigns to do something about polluted rivers. Ohio’s Cuyahoga River famously caught fire in 1969 (and many times before that, in fact). Citizens advocated for change from local leaders and soon realized that Congress would need to act. In time, the results included the Clean Water Act, the Great Lakes Water Quality Agreement and other programs that have resulted in vastly cleaner (and healthier) water across America.

The ability of locals to organize, craft policy and programs, and take meaningful actions to promote change at various levels (local, state, federal) engaged a generation of people in their community, government, nonprofits, and other civic actions.
[Read more…] about Is local advocacy the gateway drug to political engagement?

Filed Under: Advocacy, Engagement, Kicking Ass, Social Media and Networking Tagged With: data, local advocacy

Watching the Game Film (for Nonprofits)

May 18, 2012 by brightplus3 Leave a Comment

This post was originally published on Amy Sample Ward’s terrific nonprofit technology blog earlier this week.

For professional football players, the six days between games are jammed with practice, gym workouts, and travel. They also include time spent watching the film from the previous game, play by play, evaluating, learning, and preparing for the next game. I don’t know as much about other sports, but I’m guessing that professional basketball, hockey, baseball and other players have similar routines during their seasons.

It’s true that for pro athletes, everything they do during the week amounts to preparation for game day. Game day performance is what matters. It’s also true that many pro athletes are supported by extensive coaching staffs, sophisticated video recordings, and powerful analytic tools to help them understand what they did and how they might improve.

But a lot of what nonprofit folks do is similarly performance-oriented: every time you present on a panel at a conference, every time you pitch a prospective donor or funder, every time you talk to a reporter. You prepare (or not), and then you perform well (or not). And even without the same kind of evaluation and training resources at our disposal, we still have tools and capacity to carefully evaluate our performance and plug it in to fast-cycle feedback loops so we can continuously improve. Nearly every nonprofit has a video camera now, tripods are cheap, and it’s easy to set up to record right before you begin your presentation. When you talk with reporters, it’s easy to evaluate the print story or broadcast (not just reviewing it, which everyone already does, but studying it to figure out what you did well and what your screwed up). You may not have someone with you on every funder pitch, but it’s not hard to arrange at least some of those conversations with a colleague who won’t do too much talking during the meeting, so someone else can pay more attention to how well you do. For much of what you do, you can figure out ways to intentionally review your performance, identify what you did well and what you need to work on, and then craft a strategy for improving.

Incidentally, it’s the coaches who really immerse themselves in the film after every game, studying the game film on the flight home or first thing Monday morning, grading every player on every play, and then reviewing the films with the players. What if the more senior folks in your organization were explicitly responsible for coaching the newer members of the team? And what if their job evaluation was based partly on how effectively they are at coaching the more junior folks?

An organizational culture that emphasizes evaluation, feedback loops, learning, and intention improvement doesn’t happen by accident. For most nonprofit folks, the limitation isn’t about resources but about how serious they are about improving.

(Photo credit: Flickr rburtzel)

Filed Under: Advocacy, Cultivating Your Staff, Leadership, Management Practices Tagged With: leadership, professional development, staff management, training

Measurement and support for community, not you

May 15, 2012 by Ted Fickes Leave a Comment

Want to stir the pot amongst social media campaigners and their managers? Start a conversation with them (preferably when you’re all in the same room) about how they measure social media efforts. “Tell me,” for instance, “how you show the ROI of this work.”

Measuring social mediaPerhaps you’ll enter a coherent dialog on social media ROI across the organization (though we doubt it). If so, chances are good that the metrics discussed will be things like number of fans/followers/likes, number of comments, “people listening,” retweets and shares. You may get more programmatic correlations such as amount of money raised through Facebook or people that clicked a Pinterest link, came to the website and subscribed to the email list.

These numbers, however, say little about the value our work is adding to the life of the person at the other end of that like.

Most metrics are about us

The thing is, our social media metrics (heck, even our email and web metrics) are almost entirely about us, the organization. We assess our value and power by the number of fans, followers, subscribers as well as letters signed and cash in the door. And this informs our resource planning, staffing, program evaluation.

This is not terrible (at least not the cash in the door part).  These are informative data points if used in context.

But these are one-way relationship measurements. It’s as though we’re just in the business of selling shirts and all that matters is getting more customers in the door so we can sell more shirts.

But if I’m interested in sticking around as a company I really want to know what people think of the my shirts. How did it fit? Did it shrink in the wash? Did it fall apart?  Do you love it? Will you buy another one? Has it done the job?

How do nonprofits measure the value they are bringing to people’s lives? How do we get beyond discussions of tactics for getting more likes, retweets and impressions and move to learning about what is impacting people and creating the power to change communities? 

We must be able to clearly state how what we do relates to people’s lives. We need to understand precisely how our work matters to people before we can measure how we have helped people change their lives.

If you provide a direct service such as meals to the elderly, job training, or a bed for the homeless then you can measure the amount of such service provided. When it comes to social media, look for measures that tie your use of social media as closely as possible to that service. How many people knew about or took advantage of help based on social media? Look at social media metrics but also at client data. How did your organization’s use of social media affect use of services by your clients or audience?

Organizations that provide primarily advocacy services have a trickier time measuring benefit to audience and as a result use primarily indirect metrics. They infer from likes and shares that the audience is valuing (or not) their social media. These organizations, too, should directly and regularly query followers/supporters about the impact of social media on their actions and views.

Culture of community support

But advocacy organizations could also more directly seek guidance from social media about what advocates need, want, could use to help them be more effective. Social media (and email and the web) is an opportunity to have a direct conversation with the people that matter most to your work (and, no, we’re not talking about legislators or even your staff): your members, donors and activists.

Here are some guiding principles for helping your community:

  • Be deliberate about asking them what they need to be better advocates;
  • Provide what they ask for and test it, measure results and share feedback;
  • Be transparent with your community: share your intent and learning openly;
  • Identify and track people as they become more engaged (as well as the actions that they take to get there); and
  • Create a culture that encourages sharing advocacy stories, not just rants or odes of support. Instead of “great job” or “this guy stinks” we should strive to hear “this is what I did and here’s what happened.” (And if/when we get those stories, thank the people that share them.)

Focusing on how the community can become better advocates and supporters of one another will build and spread power, create longer lasting change, and take advantage of the interactive nature of current communications channels.

Filed Under: Advocacy, Analytics, Innovation, Kicking Ass, Measuring Impact Tagged With: metrics

A Brief History of the Environmental Movement

May 14, 2012 by brightplus3 2 Comments

Mardy and Olaus Murie
Or, Why the Enviros are Losing and What We Can Do About It

The environmental movement in the United States, through the bulk of the 20th Century, was characterized by iconic thought leaders and activists – people like Mardy and Olaus Murie, John Muir, Rachel Carson – who took on critical environmental issues and laid the groundwork for the grassroots movement to come.

The passage of The Wilderness Act in 1964 marked the beginning of a decade-long run, fueled by grassroots politics and a growing popular awareness of environmental concerns, which saw passage of nearly every major environmental law we presently enjoy. The widespread popular support provided political capital that was converted into critical legal and policy victories.

The subsequent three decades were characterized, on the other hand, by a shift away from building and sustaining the public support needed for broad and deep political backing for conservation values.

Increasingly, the movement expended the political capital it had acquired on enforcing this new suite of environmental laws while investing less and less in sustaining that capital.

By the 1990s and 2000s, most of the environmental laws of the 1960s and early 1970s had been steadily weakened, in some cases through outright amendment but also frequently through regulatory and policy change. But the environmental community stayed the course, investing heavy resources in litigation, lobbying, and back channel political strategies while continuing to invest very little in grassroots organizing and coalition building.

Now: Conservation values are widespread but thinly held

Today, conservation values rarely serve as determinants in voting behavior or major legislative activity. There have been some bright spots, including initiatives around renewable energy, land use, and transportation. But the language and implementation of environmental laws continues to erode, grassroots political support is as weak as it’s been in decades, and the environmental movement continues to fight largely rearguard actions.

Even where public opinion lies squarely on the side of strengthening environmental protection and even where the often-fractured environmental community is largely unified – the climate change bill comes to mind – the movement doesn’t have the political muscle to close the deal.

We created and earned a great deal of political capital up to and through the huge successes of 1960s and 1970s, in other words, we spent that capital down in the subsequent decades without replenishing it, and here we sit in 2012 wondering why the political and legal strategies (which fundamentally depend on that capital) just don’t seem to work.

I’m pretty sure that the answer is not to continue focusing on litigation, lobbying, and inside baseball strategies at the expense of the investments that actually build political power around conservation values.

It’s not that we should abandon those critical defensive strategies. We have to continue fighting hard in court and inside the Beltway. But those strategies, by and large, don’t create political power, they expend it. So long as we under-invest in the strategies that create sustained political support, our ability to win the political fights will continue to diminish.

An example: diverse allies

To offer just one example of the problem: environmental funders and groups tend to think of ‘diverse allies” as folks you recruit to be spokespeople for your cause rather than groups with whom you build long-term relationships around shared interests and values.

The standard action item: “We need to find a fill-in-the-blank who we can quote in this press release criticizing fill-in-the-blank.” Environmental groups often find and use those spokespeople, but at best those efforts put a “diverse voices” sheen on our media efforts. They simply sidestep the really difficult work of building a sustained relationship that advances multiple agendas. And funders often scoff at pitches for investing in relationship building … the timeframes were too long (it will take years!), the potential shared interests and political agenda uncertain (the point of building relationships across broad constituencies is that you don’t know ultimately what shared interests you might uncover or develop), and the outcomes too vague.

The role of funders
NCRP Cultivating the Grassroots
Cultivating the Grassroots by Sarah Hansen.

Earlier this year, the National Committee for Responsive Philanthropy published a report exploring one critical dimension – the role of environmental grantmakers – of this challenge. Authored by Sarah Hansen, a veteran of the environmental philanthropy world with an eight-year term as the executive director of the Environmental Grantmakers Association under her belt, Cultivating the Grassroots: A Winning Approach for Environment and Climate Funders politely but firmly lays much of the blame on the funders themselves.

We are losing, the report argues:

“New environmental initiatives have been stalled and attacked while existing regulations have been rolled back and undermined. At a time when the peril to our planet and the imperative of change should drive unyielding forward momentum, it often seems as if the environmental cause has been pushed back to the starting line.”

And reversing this trend will require fundamentally changing gears by “decreasing reliance on top-down funding strategies and increasing funding for grassroots communities that are directly impacted by environmental harms and have the passion and perseverance to mobilize and demand change.” Her four-part prescription:

  1. Provide at least 20 percent of grant dollars to benefit explicitly communities of the future.
  2. Invest at least 25 percent of grant dollars in grassroots advocacy, organizing, and civic engagement.
  3. Build supportive infrastructure.
  4. Take the long view, prepare for tipping points.

Her analysis fits my own experience and observation (and offered plenty of new insights, as well), and the report is worth a read.

The role of environmental organizations

But I’m also willing to place more of the blame on environmental nonprofits, as well, since we don’t tend to think in these terms, either (yes, of course, some groups do – and hats off to them – but I don’t think that perspective is pervasive among environmental groups).

Moreover, the nonprofits absorbing the lion’s share of grant funding – those with the most ability to push back on funders and best equipped to fund a wider array of strategies independent of grant funding simply because of their size and financial capacity – are by far the most resistant to change. The Wilderness Society’s recent staff purge, becoming even more top-heavy and less capable of supporting on-the-ground grassroots organizing and relationship building, is just one example.

Incidentally, there are some fascinating parallels between the issue Hansen tackles in her report (a focus on top-down policy strategies vs. ground-up grassroots capacity-building) and the challenge to conventional nonprofit models posed by the rise of social networking … organizations that want to remain effective can’t simply layer social networking on top of a deeply hierarchical, tightly controlled organizational culture. As Beth Kanter and Allison Fine argue in The Networked Nonprofit (and as Trey and I argue in the “Social Lipstick on a Networked Pig” chapter of The Nimble Nonprofit), it requires shifting real control and autonomy in a more dispersed, unpredictable way.

Another, parallel read on the history of the environmental movement: isolated visionaries led the way to a powerful grassroots movement which then evolved into a deeply professionalized nonprofit industry.

I don’t think the answer is to abandon the movement’s well-earned professionalization and political maturation. Trying to return to a rosy-hued nostalgic past usually causes more problems than it solves, and the challenges (environmental and political) are too complex and the obstacles too deeply rooted to overcome without sophisticated political strategies and aggressive legal strategies.

Image credit: america.gov/Flickr
The future is coming (we should get ready)

But there isn’t any reason why the movement can’t begin investing substantially in community-based and grassroots organizations, in strategies that emphasize long-term relationship building across sectors, in organizations that emphasize environmental justice and other issues differentially impacting marginalized communities, and in efforts that build sustained political power around environmental values. And unless we do, it’s tough to see how we’ll start winning.

Filed Under: Advocacy, Foundations, Philanthropy Tagged With: environmental justice, environmental law, environmental movement, foundations, funders

A Challenge to Authors and Publishers: Support a Terrific Nonprofit for Free

May 3, 2012 by brightplus3 Leave a Comment

Last week, Seth Godin on The Domino Project blog issued a challenge to authors and especially publishers: donate ebooks to the nonprofit Worldreader, which loads them onto Kindles that are then distributed to kids in sub-Saharan Africa.

The cost to the author and the publisher for each ebook donated to Worldreader? Zero. No one loses out on sales (the people who end up with these Kindles weren’t going to buy those books anyway) and the marginal cost of distributing an ebook is zero.

Most of the authors we know have written books for more specialized audiences, which, like our book The Nimble Nonprofit, don’t really have audience among kids in Ghana (as Worldreader pointed out when they very graciously declined our offer to donate our book), but for those of you that have written books which might be appropriate, please consider contacting Worldreader and offering to donate your book to their efforts, and please consider as well calling your publisher and encouraging them to do the same.

By the way, while the cost of donating your ebook is zero, the benefits are pretty amazing. As Gigaom reported last week, the results of the Worldreader program have been pretty impressive.

Filed Under: Advocacy, Publishing Tagged With: Africa, books, ebooks, reading

Our First Book Launch: The Nimble Nonprofit Hits the Streets (and Barnes & Noble)

April 26, 2012 by brightplus3 Leave a Comment

The Nimble Nonprofit is now available at Barnes & Noble ($4.99)!
Yesterday Trey and I launched our first book, The Nimble Nonprofit: An Unconventional Guide to Sustaining and Growing Your Nonprofit, with a ton of help from our Bright+3 colleague Ted Fickes.

We’re only a day into it, but it’s been great fun so far: a ton of awesome reviews on Amazon, a bunch of great Twitter traffic, and even an unsolicited and really favorable full-on book review (thanks Bonnie Cranmer!).

In addition, I now have a “Jacob Smith” author page on Amazon. I wasn’t expecting much when I logged in to set it up, but I must not have paid author pages much attention previously because it turns out they’re actually set up pretty well. In addition to what you’d expect (profile, photo, etc.), they also allow you to bring in a Twitter feed and an RSS feed, which is a nice touch.

And great news if you are a Nook fan: The Nimble Nonprofit is now available at Barnes & Noble!

The book is in review at Apple, and as soon as it launches there we’ll announce it.

We’re thrilled to sent our little book out into the world, and we welcome your comments, critiques, and thoughts … send them our way:

  • email: [email protected]
  • Twitter: #nimblenpo
  • web: http://brightplus3.com/

Filed Under: Advocacy, Boards, Cultivating Your Staff, Diversifying Revenue, Engagement, Foundations, Fundraising, Innovation, Leadership, Management Practices, Measuring Impact, Media, Mission, Organizational Structure, Philanthropy, Social Media and Networking, Storytelling, Strategy, Time Management Tagged With: The Nimble Nonprofit

The First Bright+3 Book Launch: The Nimble Nonprofit

April 24, 2012 by brightplus3 1 Comment

I am thrilled to announce the launch of The Nimble Nonprofit: An Unconventional Guide to Sustaining and Growing Your Nonprofit.

The nonprofit world truly is in a state of flux. Much of what used to work doesn’t anymore. The need to invest in growing ass-kicking staff and to develop sustained organizational capacity has never been greater, yet the difficulties of doing so are growing as quickly as the need. In The Nimble Nonprofit we cover a wide range of what we believe are critical challenges facing the nonprofit sector:

  • cultivating a high-impact innovative organizational culture;
  • building and sustaining a great team;
  • staying focused and productive;
  • optimizing your board of directors;
  • creating lasting relationships with foundations, donors, and members;
  • remaining agile and open; and
  • growing and sustaining a nimble, impactful organization.

We mean for The Nimble Nonprofit to be a guide – an unconventional irreverent, and pragmatic guide – to succeeding in a nonprofit leadership role, and to tackling this incredibly challenging nonprofit environment. We aimed for a conversational, practical, candid, and quick read instead of a deep dive. If you want to immerse yourself in building a great membership program, or recruiting board members, or writing by-laws, there are plenty of books that cover the terrain (and some of them are quite good).

But if you want the no-nonsense, convention-challenging, clutter-cutting guide to the info you really, really need to know about sustaining and growing a nonprofit, well, we hope you’ll check out The Nimble Nonprofit.

This is our first book, and the publishing industry is a state of disarray, so – following the spirit in which we wrote the book – we are taking an unconventional path. We decided to publish strictly as an e-book, and we decided to self-published (with a bunch of help from Ted here at Bright+3). We are offering the book through the big three e-bookstores (Amazon, Apple, and Barnes & Noble, and we might add a few more to the mix), and we’ve priced the book at $4.99, which is much less expensive than the vast array of other nonprofit books.

As of right now, the book is available on Amazon (and it’ll hit the other two stores shortly). If you’d like to score a copy of The Nimble Nonprofit and enjoy reading it on your Kindle, iPad, or another tablet, jump on Amazon and grab it (did I mention it’s only $4.99?).

And, because our main goal is contributing to the conversations around these critical questions, we are also making a .pdf version of the book available for free.

We suspect that most readers will agree with some of what we argue and disagree with other parts, and because we challenge much of the conventional wisdom about building strong nonprofits, we’re pretty sure that some folks will disagree with a lot of what we write. And we look forward to the conversations. Please send us your thoughts, critiques, comments, and ideas

  • email: [email protected]
  • Twitter: #nimblenpo
  • web: http://brightplus3.com/

Tell us where you think we’re wrong and where we’ve hit the nail on the head, and please share with us other examples of nonprofits doing a great job of tackling these challenges and where they are just getting it wrong.

Happy reading –

Jacob

(P.S. The Nimble Nonprofit is available right now on Amazon.)

Filed Under: Advocacy, Boards, Conferences, Cultivating Your Staff, Diversifying Revenue, Email, Engagement, Foundations, Fundraising, Innovation, Leadership, Management Practices, Measuring Impact, Media, Mission, Mobile, Organizational Structure, Philanthropy, Social Media and Networking, Storytelling, Strategy, Time Management, Wrapping It Up Tagged With: The Nimble Nonprofit

Lets Get Local: Using Social Media in State and Local Campaigns

April 6, 2012 by Ted Fickes 2 Comments

Earlier this week, Jacob and I were joined by a colleague, Karen Middleton of Emerge America, at the Nonprofit Technology Conference where the three of us spoke about the use of social media in state and local advocacy campaigns.

The three of us are longtime activists and advocacy campaigners. Jacob and Karen are both former elected officials (Jacob a city council member and mayor, Karen a state legislator and member of the state board of education). Having served, they bring a unique perspective to the discussion. We explored the challenges that elected officials face, particularly those at the state and local level where resources are highly constrained.

Saul Alinsky in Chicago, 1966. We may be communicating digitally but it's still about organizing relationships.

The framework of our presentation was tied together by the premise that while social media (and email and other online communications) are digital (or virtual, if you like), advocacy is local and, especially at the state and local level, the work of influencing local elected officials is all about relationships. Understanding how the people in your online networks know and relate to officials goes a long way towards using social media in a powerful and strategic way.

We had a great discussion with people in the room, many of whom are engaged in some strong campaigns. Nancy Marks from the Boston-based organization Health Resources in Action shared their Face Off Against Tobacco campaign which is a great use of personal messages and photos. The more personal you can make your messaging, the better, and this is very true at the local level.

We are sharing the slides from the session below. We’ll be sharing similar versions of this talk at some future events in Colorado and online. Stay tuned.

Lets Get Local: Using Social Media in State and Local Campaignshttp://static.slidesharecdn.com/swf/ssplayer2.swf?doc=letsgetlocal-socialmediacampaigns-ntc2012-120405114235-phpapp01&stripped_title=lets-get-local-using-social-media-in-state-and-local-campaigns&userName=tedfickes

You might also want to check out the Digital Engagement Guide. I came across it recently and it looks to be a good new site tracking the use of digital tools and networks in the public sector.

The National Conference of State Legislatures has a page listing the social network links of the legislative leaders of all states.

If you have tips or other examples of local campaigns with great uses of social media we would love to hear from you. Share them in the comments.

Filed Under: Advocacy, Conferences, Social Media and Networking

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